terms & conditions

 

Here at TakeYourSeats.ie we like to provide you with as many services as possible and this includes directly selling tickets for some of the events that we cover on our website.  As a result we have to deal with the legal stuff to make sure you know where you stand whenever you buy any tickets through the website.
 

Please note there are no refunds or exchanges on any tickets. All sales are final.

The Company
The website www.TakeYourSeats.ie (for ease of reference we will call this “the website”) is operated by Stargaze* Productions, sole proprietorship registered in Ireland.

1.    Acceptance - When you access the website to purchase tickets for events, you are accepting our terms and conditions.  You have to accept them via a tick box before you can pay for or confirm your purchase.</li>

2.    Agency - When we sell tickets for events on the website, we do so as an agent for the event organiser whether this be a venue or promoter.  As a result the following are important:
      (a)    We can’t be held responsible if the event does not take place.  In the event of an official cancellation, we can issue refunds and/ or tickets to an alternative event by the same “event organiser” (according to arrangements put in place by the event organiser), but this will ultimately remain the responsibility of the event organiser. 
      (b)    We can’t be held responsible for the venue at which the event is taking place or any action or accident that occurs within it.  Unfortunately accidents can happen and if something does happen to you at an event that is not your fault then you will have to take this up with the event organiser.
      (c)    We can’t be held responsible for the event itself.  Of course we would hope that you enjoy it, but if for whatever reason you are dissatisfied then you will have to take this up with the event organiser. 
      (d)    We can’t be held responsible if you are not allowed entry for any reason, including lateness, dress code, or any other reason that the event organiser can at their discretion employ. Late arrival is not something ‘TakeYourSeats.ie’ will ever offer refunds for. 


      (e)    TakeYourSeats.ie will refuse entry to any customer who purchased tickets from an unauthorised ticket re-seller and can't validate any tickets purchased through unauthorised channels. 

4.    Information - Whilst we make every effort to ensure the website is kept up to date we cannot be held responsible if you discover that some information on the website proves to be incorrect or inaccurate.  

5.    Trade Marks - Except in the case of any other trade marks or other intellectual property that are owned by third parties, the name TakeYourSeats.ie and the logos used by the Company on the website are copyrighted to the Company and trade marks operated by it.  You must not use any trademarks or copyright material whether owned by the Company or third parties for any purpose whatsoever.  Regrettably we must take immediate legal action against any person whom we find to be in breach of this obligation.  Infringing copyright is a criminal offence.

6.    Limitation of Liability - To the extent that is permitted by law the Company disclaims all liability to you for any liability, loss or damage, direct or indirect, that you may suffer whether using the website, purchasing tickets for an event, attending an event or otherwise, whether arising under contract or otherwise.  In the event that the Company is found to owe you any liability then such liability shall be limited to the amount or sum that you have paid for tickets for an event.

7.    Disputes - Naturally we hope that disputes will not occur.  However if they do occur then they may be mediated in Ireland or be dealt with through the Courts in Ireland and under the laws of Ireland. </li><li>8.    Privacy Policy - Your privacy is important to us. By providing personal information such as your name and e-mail address via the website, you agree to our contacting you. Each email communication you receive from us will have the option to remove your e-mail address from our mailing list.  The ticket booking form also includes a check box asking you for permission for us to add you to our mailing list and the mailing list of the event organiser. This is an opt -out mailing list that you can untick in the booking form.  The ‘event organiser' will be given your information regardless of your opt out status, but will not be able to contact you outside of an emergency related to the event if you do opt out. 

From time to time, we may include links in our e-mails to other web sites which we think may be of interest to you. During the course of any visit to our site, the pages you see, along with a short text file called a "cookie", are downloaded to your computer. Many websites do this, because cookies facilitate useful features such as the ability to identify whether a user has successfully logged into the site or to find out whether the computer (and probably its user) has visited the website before.
 

Privacy Policy

At TakeYourSeats.ie, we respect your privacy and protect all personal information you provide when buying tickets or signing up to our mailing list. The information you provide will be used only by ourselves to deliver services and to keep you informed with news and future events. We do not share your information with third parties.

When you purchase tickets to TakeYourSeats.ie events, or sign up to our mailing list, you trust us with your information. This Privacy policy is meant to help you understand what data we collect, why we collect it, and what we do with it.

Information that we collect:

Ticketing Data
When you purchase tickets, gift vouchers, merchandise or membership through our online box office or in-person at our Takeyourseats.ie Box Office, your name, email, phone number, and address data number will be stored by our ticketing partner, Ticketsolve.

 

Online Data
When you book tickets online, data is shared between TakeYourSeats.ie, Realex (payment gateway) and Ticketsolve(ticketing platform) in order to process the transaction. Where patrons have opted to provide their details for mailings, data will be shared with Mailchimp (our email partner).

Ticketsolve acts as a data processor on behalf of TakeYourSeats.ie.

 

Ticketsolve, Realex, Mailchimp and TakeYourSeats.ie have implemented appropriate technological measures to protect against accidental loss, destruction, damage, alteration or disclosure.

 

For more information, please see their privacy notices here:

 

Mailchimp

Ticketsolve

Realex
 

Website Cookies
When someone visits our website (takeyourseats.ie) we use a number of third party services to collect standard internet log information and details of visitor behaviour patterns. We do this to find out things such as the number of visitors to the various parts of the site, types of devices used, and length of time spent on pages.

 

Disabling Cookies
You can prevent the setting of cookies by adjusting the settings on your browser. Be aware that disabling cookies will affect the functionality of this and many other websites that you visit. Disabling cookies may result in the disabling of certain functionality and features on our website.

 

Record Retention Periods
TakeYourSeats.ie has the following data retention periods in place:

·        Customer data on Ticketsolve is removed after 3 years of inactivity.

·        Customer data on Mailchimp is removed after 3 years of inactivity.

·        All other records such as financial, personnel, or recruitment related are destroyed every 7 years

Mailing Lists
When you sign up for our mailing list, either at the time of booking or separately through our sign up form, we collect personal information. We use that information for a couple of reasons: to share information such as news about TakeYourSeats.ie and related events; to contact you if we need to obtain or provide additional information; to check our records are correct and to check every now and then that you are happy to be a subscriber. Mailchimp also helps us monitor and improve our marketing but gathering statistics around email opening and clicks using industry standard technologies. You can unsubscribe at any time by clicking the unsubscribe link at the bottom of any of our emails or by emailing our data protection officer at info@takeyourseats.ie.


Changes to our Privacy Policy
We may review and update this policy. This version was adopted on 17/05/18


Access to your personal information
You are entitled to view, amend or delete the personal information that we hold. Email your request to our data protection officer: info@takeyourseats.ie

If at any point, you wish to be removed from our database, please do not hesitate to contact us on info@takeyourseats.ie

 

BRAM STOKER FESTIVAL TERMS & CONDITIONS

 

Age Suitability:

Due to mature themes, strong language and nudity, the content of some Bram Stoker Festival shows may not be viewed as suitable for all audiences. Shows that are suitable for children will be labelled as such on our website

 

International Patrons

International patrons should book online.

 

Special Assistance:

If a member of your party is a wheelchair user or needs special assistance at any of our venues please inform our Box Office at the time of booking on info@bramstokerfestival.com. Refer to show pages for accessibility information.

 

Venue Box Offices:

If available, tickets are sold on the door of most events at their venues, and are subject to individual venue box office policies. Credit cards are not accepted at most venues. Cash and exact change are always appreciated.  Call us to find out more about accessibility and available services at our venues.

 

Arrival Times

Please arrive at the venue at least 20 minutes before show time.

 

Photography / Recording

Photography and videography by official festival photographers and videographers may be recorded at events - please let a member of our staff, or a volunteer, know if you would prefer not to be filmed.   

 

Sales / Refunds / Exchanges

All sales are final. No refunds or exchanges. A booking fee of €1 per ticket applies to all tickets and is included in the price.

 

Please note: Bram Stoker Festival reserves the right to make alterations to the programme and cannot be held accountable for cancellations, substitutions or changes.

Site specific venues may have restricted sightlines; we recommend you get to the venue early in order to choose a suitable seat